From receiving your instructions to coordinating fieldwork and returning completed reports, BNH Associates follows a structured approach to case management. We work with solicitors and claims management companies to ensure each instruction is handled according to its specific requirements.
Start an InstructionWhat We Need to Get
Your Instruction Started
Providing clear case details at the outset helps our case management team understand your requirements and arrange the appropriate support. When sending an instruction, please include the following information where applicable.
Type of service required, such as a witness statement, tracing enquiry or locus report.
Relevant case details, including the background and purpose of the instruction.
Contact information and location of the person or premises involved, where available.
Supporting documents or evidence needed to understand and complete the instruction.
Required timescales and special instructions, including any important deadlines or access arrangements.
Since 2002
Supporting Solicitors and Law Firms
From Initial Instruction to Completed Casework
Each instruction is managed according to the service required, with our case management team coordinating field agents, monitoring progress and arranging the return of completed work.
We assess the case details, supporting documents and timescales to establish what is needed before work begins.
Our case managers allocate suitable UK field agents and arrange the necessary appointments, visits or enquiries.
Our agents conduct the required fieldwork, while our case management team oversees progress and handles relevant updates.
Statements, reports and supporting documents are submitted through our case management system for review and return to the instructing client.
How Our UK and New Zealand Teams Work Together
BNH Associates combines its network of UK field agents with administrative support from New Zealand. This arrangement allows instructions to be coordinated across different time zones, with work progressing beyond normal UK office hours.
Our network of approximately 70 self-employed field agents carries out visits, interviews, enquiries and other instructions across the UK.
Our case managers receive instructions, allocate work to suitable agents and oversee progress through the company's case management system.
Our New Zealand team assists with overnight administration, helping manage incoming work and supporting continuity between UK working days.
Whether you need assistance with a single instruction or several ongoing cases, our team can discuss your requirements and arrange suitable support. Contact BNH Associates with the details of the work required, and we will advise on the next steps.
Respect for the People and Information Involved
Legal instructions often involve personal information, sensitive
circumstances and individuals who may be unfamiliar with the claims
process. We recognise the importance of approaching each instruction
professionally, treating those involved with respect and handling
information with appropriate care.
Whether arranging a witness interview, conducting tracing enquiries
or collecting documents, our field agents work according to the
requirements of the instruction. We aim to obtain accurate
information, maintain clear records and provide solicitors with the
documentation needed to progress their cases.
