Privacy Policy &
Confidentiality

BNH Associates Ltd provides specialist legal and claims support services to solicitors, law firms, insurers, and claims management organisations across the United Kingdom. Our registered head office is The Old Scout Hall, Lyndhurst Road, Lindley, Huddersfield, HD3 3HZ.

Depending on the nature of the instruction or website enquiry, BNH Associates Ltd may act as either a Data Controller (for example, in relation to website enquiries, business contacts, and staff/agent administration) or a Data Processor acting strictly on the documented instructions of the instructing solicitor or client firm.

We only collect personal data that is necessary to respond to enquiries, manage instructions, and deliver our legal support services accurately and securely.

Personal data is processed strictly for legitimate legal, operational, and contractual purposes connected to your enquiry or instruction:

We never sell or rent personal data to third parties. Information is shared only where strictly necessary to fulfil an instruction—for example, with vetted UK field agents, qualified interpreters, or our administrative support team in New Zealand—under strict confidentiality obligations and appropriate safeguards.

All case files are managed through controlled case management systems with role-based access, encrypted transmission, and secure storage protocols.

We retain personal data only for as long as necessary to fulfil the instruction, meet statutory limitation periods, or comply with the retention instructions of the instructing solicitor.

Under UK data protection law, individuals have rights to request access to their personal data, correction of inaccurate details, erasure where applicable, restriction of processing, and to lodge a complaint with the Information Commissioner's Office (ICO). Where we process case data as a Data Processor on behalf of a law firm, requests should ordinarily be directed to the instructing solicitor as Data Controller, and we will assist them promptly.