24-Hour Active Case Management & Legal Support

Dedicated Partner for UK Solicitors01484 641555

Home Services About Firm How We Work Contact

Terms of Engagement
& Conditions

Clear, transparent terms governing legal support instructions, turnaround expectations, confidentiality, and fee arrangements with BNH Associates Ltd.

Start an Instruction

These Terms of Engagement set out the standard basis on which BNH Associates Ltd accepts and delivers instructions for solicitors and legal professionals across the United Kingdom.

Basis of Engagement

These Terms of Engagement govern instructions accepted by BNH Associates Ltd from solicitors, law firms, insurers, and authorised legal representatives ('the Instructing Client'). Unless otherwise agreed in writing, submitting an instruction constitutes acceptance of these terms.

BNH Associates Ltd provides independent litigation and claims support services, including witness statements, locus inspection reports, tracing and people enquiries, interpreter and translation services, document signing, and bespoke field support.

Instructions, Information & Turnaround

Upon receipt of an instruction, our case management team reviews the case papers, confirms any specific deadlines, and allocates the matter to a suitably experienced UK field agent or specialist.

The Instructing Client is responsible for providing accurate contact details, relevant background documents, and clear deadline requirements at the time of instruction.
Any target timescales provided are estimates based on witness availability and cooperation; we will keep the Instructing Client informed promptly of any delays or abortive visits.
Witness statements and reports are prepared strictly in accordance with the instructions received and applicable Civil Procedure Rules (CPR) requirements.

Fees, Disbursements & Abortive Visits

Fees are charged in accordance with our agreed fee schedule or written quotation provided prior to or upon acceptance of the instruction.

Where an appointment is cancelled at short notice, or a field agent attends an arranged visit and the witness is unavailable or declines to proceed without fault on our part, reasonable abortive attendance fees and travel disbursements may apply.

Invoices are payable within the agreed credit terms stated on our invoice unless otherwise agreed in writing.

Confidentiality & Professional Conduct

All case papers, witness accounts, photographs, and enquiries are treated in strict confidence and used solely for the purpose of fulfilling the Instructing Client's instruction.

BNH Associates Ltd does not provide regulated legal advice. Responsibility for legal strategy, limitation dates, and the final approval or filing of any statement or report remains with the Instructing Client.

Liability & Governing Law

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject thereto, our aggregate liability in connection with any single instruction shall not exceed the fees paid or payable for that instruction.

These Terms of Engagement and any dispute arising out of them are governed by and construed in accordance with the laws of England and Wales.

INSTRUCT BNH ASSOCIATES

Ready to Instruct Our Case Management Team?

Submit your case requirements online and a dedicated case manager will confirm allocation, timescales, and applicable fee arrangements.

Make an Instruction Now

GET IN TOUCH

Discuss Your Case Requirements With Our Team

Whether you need assistance with witness statements, tracing
enquiries, site inspections or document collection, our team is here
to help. Contact BNH Associates to discuss your requirements and
arrange the appropriate legal support.

DIRECT TELEPHONE01484 641555

DIRECT EMAILinfo@bnhassociates.com

HEAD OFFICE ADDRESSThe Old Scout Hall, Lyndhurst Road, Lindley,Huddersfield, HD3 3HZ

Instruct BNH Associates

Provide your case details and the service required. Our case management team will review your enquiry and contact you to discuss the next steps.

24-Hour Active Case Management & Legal Support

Dedicated Partner for UK Solicitors01484 641555

Call Direct Instruct Us Today

Home Services About Firm How We Work Contact

Call Direct Instruct Us Today

Terms of Engagement
& Conditions

Clear, transparent terms governing legal support instructions, turnaround expectations, confidentiality, and fee arrangements with BNH Associates Ltd.

Start an Instruction

These Terms of Engagement set out the standard basis on which BNH Associates Ltd accepts and delivers instructions for solicitors and legal professionals across the United Kingdom.

Basis of Engagement

Instructions, Information & Turnaround

Upon receipt of an instruction, our case management team reviews the case papers, confirms any specific deadlines, and allocates the matter to a suitably experienced UK field agent or specialist.

The Instructing Client is responsible for providing accurate contact details, relevant background documents, and clear deadline requirements at the time of instruction.
Any target timescales provided are estimates based on witness availability and cooperation; we will keep the Instructing Client informed promptly of any delays or abortive visits.
Witness statements and reports are prepared strictly in accordance with the instructions received and applicable Civil Procedure Rules (CPR) requirements.

Fees, Disbursements & Abortive Visits

Fees are charged in accordance with our agreed fee schedule or written quotation provided prior to or upon acceptance of the instruction.

Invoices are payable within the agreed credit terms stated on our invoice unless otherwise agreed in writing.

Confidentiality & Professional Conduct

All case papers, witness accounts, photographs, and enquiries are treated in strict confidence and used solely for the purpose of fulfilling the Instructing Client's instruction.

Liability & Governing Law

These Terms of Engagement and any dispute arising out of them are governed by and construed in accordance with the laws of England and Wales.

INSTRUCT BNH ASSOCIATES

Ready to Instruct Our Case Management Team?

Submit your case requirements online and a dedicated case manager will confirm allocation, timescales, and applicable fee arrangements.

Make an Instruction Now

GET IN TOUCH

Discuss Your Case Requirements With Our Team

DIRECT TELEPHONE01484 641555

DIRECT EMAILinfo@bnhassociates.com

HEAD OFFICE ADDRESSThe Old Scout Hall, Lyndhurst Road, Lindley,Huddersfield, HD3 3HZ

Instruct BNH Associates

Provide your case details and the service required. Our case management team will review your enquiry and contact you to discuss the next steps.

Terms of Engagement& Conditions

Basis of Engagement

Instructions, Information & Turnaround

Fees, Disbursements & Abortive Visits

Confidentiality & Professional Conduct

Liability & Governing Law

Ready to Instruct Our Case Management Team?

Instruct BNH Associates

Terms of Engagement& Conditions

Basis of Engagement

Instructions, Information & Turnaround

Fees, Disbursements & Abortive Visits

Confidentiality & Professional Conduct

Liability & Governing Law

Ready to Instruct Our Case Management Team?

Instruct BNH Associates

Terms of Engagement
& Conditions

Terms of Engagement
& Conditions